AI-Powered Customer Support Automation for Ottawa-Gatineau Businesses
We help SMBs cut customer support costs by 40% and response times by 80% using custom AI agents that handle routine inquiries 24/7, so your team can focus on complex problems and growing the business.
Investment That Pays for Itself
Customer support automation projects typically require an investment of $25,000-$50,000, with most Ottawa SMBs seeing complete ROI within 6-8 months through reduced staffingcosts and improved customer satisfaction.
*Every business is unique – get your specific investment estimate in our free consultation.*
Your Journey to AI Success
Adopting AI can feel overwhelming and expensive, especially for small and medium-sized businesses. We de-risk the process with a clear, phased approach that delivers tangible value at every step. We don’t just build technology; we build confidence in your AI strategy, starting with a simple, high-impact engagement.
Customer Support AI Assessment
A strategic deep-dive session to analyze your current support processes, identify your most automatable customer inquiries, and deliver a clear roadmap with ROI projections for AI implementation.
Perfect for: Ottawa SMBs with overwhelmed support teams handling repetitive questions
Timeline: 1 week
Investment: $3,500
AI Support Agent Prototype
We’ll build a working AI chatbot that handles your 3 most common customer inquiries, demonstrating how automation can reduce your team’s workload while improving response times.
Perfect for: Businesses ready to test AI with real customer scenarios
Timeline: 2-3 weeks
Investment: $8,500
Complete AI Support System
We’ll develop and integrate a comprehensive AI customer support system that handles 70-80% of routine inquiries, integrates with your existing tools (Zendesk, Freshdesk, etc.), and includes full staff training.
Perfect for: SMBs ready to transform their customer support operations
Timeline: 6-8 weeks
Investment: $25,000-$45,000
Ongoing Support & Optimization
We provide continuous monitoring, maintenance, and optimization to ensure your AI tools deliver long-term value and evolve with your growing business.
Perfect for: Organizations wanting to maximize their AI investment ROI
Ongoing: Monthly optimization
Investment: $2,500/month
Expert Guidance You Can Trust
Datalya GenAI was founded by Nasir Mahmood, a data science leader with over 15 years of experience helping organizations harness the power of their data.
Nasir specializes in customer support automation for Ottawa businesses, transforming overwhelmed support teams into efficient, AI-enhanced operations. After seeing countless SMBs struggle with the same support challenges—overwhelmed teams, slow response times, and costs growing faster than revenue—he founded Datalya with one focus: making AI customer support automation practical and profitable for growing local businesses.
Why Ottawa businesses choose Nasir:
- Local expertise with face-to-face service
- SMB-focused solutions, not enterprise complexity
- Proven ROI: 40% cost reduction guarantee
- Fast results: Working prototypes in 2 weeks
- Dedicated AI support partner, not a one-time vendor
Ready to Discover Your AI Opportunity?
Book a free, no-obligation 30-minute customer support automation assessment. We’ll analyze your current support challenges and show you exactly how AI can reduce costs and improve response times for your specific business.
What you’ll get in our strategy call:
- Local expertise with face-to-face service
- SMB-focused solutions, not enterprise complexity
- Proven ROI: 40% cost reduction guarantee
- Fast results: Working prototypes in 2 weeks
- Dedicated AI support partner, not a one-time vendor