AI-Powered Customer Support Automation
Transform your customer support with custom AI agents that work 24/7
“I help Ottawa SMBs cut customer support costs by 40% and response times by 80% using custom AI agents that handle routine inquiries 24/7, so your team can focus on complex problems and growing the business”.
AI Support Audit & Opportunity Assessment
The perfect starting point for your AI customer support journey. We analyze your current support operations to identify the highest-impact automation opportunities specific to your business.
Who This Is For:
- Ottawa SMBs with 15-75 employees
- Businesses handling 50+ support inquiries weekly
- Teams overwhelmed with repetitive questions
- Organizations wanting to scale without hiring
What You Get:
- Analysis of support volume & response times
- Top 5 automatable support scenarios identified
- ROI projection with specific metrics
- Technical feasibility assessment
- 1-page implementation roadmap
AI Support Agent Proof-of-Concept
A small-scale, low-risk project designed to prove the value of AI customer support automation before committing to a full implementation. We build a working prototype using your real support data.
Who This Is For:
- Clients who completed Phase 1 assessment
- Businesses with specific support use cases
- Organizations needing proof before investment
- Teams wanting to test AI with real scenarios
What You Get:
- Functional AI chatbot for top 3 common inquiries
- Integration with website and email support
- Training on 50-100 actual support tickets
- Live demo with real customer scenarios
- Performance metrics dashboard
Full AI Support System Implementation
Once your solution is proven, we build and integrate a robust, production-ready AI support system directly into your business operations. This is where AI becomes part of your daily workflow.
Who This Is For:
- Businesses that validated their Proof of Concept
- Organizations ready for complete AI deployment
- Teams committed to transforming support operations
- SMBs wanting competitive advantage
What You Get:
- Complete AI agent handling 70-80% of inquiries
- CRM/support software integration (Zendesk, etc.)
- Smart escalation protocols for complex issues
- Comprehensive staff training & handover
- 30-day optimization period included
AI Support Optimization & Maintenance
Customer support is never static. We provide ongoing optimization to ensure your AI support system continues to deliver exceptional results and evolves with your growing business.
Who This Is For:
- Organizations with implemented AI support
- Businesses wanting long-term performance
- Teams requiring ongoing optimization
- SMBs focused on maximizing ROI
What You Get:
- Monthly performance analysis & improvements
- New inquiry type training & updates
- System maintenance & security patches
- Quarterly strategy reviews & recommendations
Ready to Transform Your Customer Support?
Every successful AI journey begins with understanding your specific needs. Let’s discuss your support challenges and find the right automation path for your Ottawa business.