Investment & Process
Transparent pricing and clear ROI for AI customer support automation that transforms your Ottawa business
Our Proven 4-Phase Process
AI Support Audit & Opportunity Assessment
Strategic analysis of your current support operations
We dive deep into your current support operations to identify the highest-impact automation opportunities specific to your business.
Who We Analyze:
- Current support volume and response times
- Common inquiry types and patterns
- Team workload distribution
- Existing tools and workflows
- Customer satisfaction metrics
What You Get:
- Top 5 automatable support scenarios
- ROI projection with specific metrics
- Technical feasibility assessment
- 1-page implementation roadmap
- Go/no-go recommendation
AI Support Agent Proof-of-Concept
Working prototype with your real data
We build a functional AI agent that handles your most common inquiries, proving the concept with real customer scenarios before full implementation.
What We Build:
- Functional AI chatbot for top 3 inquiries
- Integration with website and email
- Training on 50-100 actual support tickets
- Performance metrics dashboard
- Escalation protocols for complex issues
What You Experience:
- Live demo with real customer scenarios
- Measurable response time improvements
- Team workflow integration testing
- Customer satisfaction feedback
- Clear business case for full rollout
Full AI Support System Implementation
Complete production-ready solution
We develop and integrate a comprehensive AI support system that handles 70-80% of routine inquiries, integrates seamlessly with your existing tools, and includes complete staff training.
Complete System Features:
- Complete AI agent handling 70-80% of inquiries
- CRM/support software integration
- Advanced escalation protocols
- Multi-channel support (web, email, phone)
- Custom knowledge base integration
Implementation Support:
- Comprehensive staff training program
- Handover procedures and documentation
- 30-day optimization period
- Performance monitoring setup
- Ongoing support transition plan
AI Support Optimization & Maintenance
Ongoing partnership for maximum ROI
Continuous optimization ensures your AI investment delivers lasting value and evolves with your growing business needs.
Monthly Services:
- Performance analysis and improvements
- New inquiry type training
- System updates and security patches
- Usage analytics and reporting
- Proactive optimization recommendations
Quarterly Reviews:
- Strategic performance reviews
- ROI analysis and projections
- Expansion opportunity assessment
- Technology updates and upgrades
- Business growth alignment planning
ROI Breakdown: How Your Investment Pays for Itself
Based on typical Ottawa SMB with 3-person support team handling 100+ daily inquiries
Current Monthly Costs
$18,000 – Support team salaries
$2,000 – Tools and overhead
$20,000 Total monthly
Post-Automation Costs
$12,000 – Reduced team (focus on complex issues)
$2,500 – AI system maintenance
$14,500 Total monthly
Monthly Savings
$18,000 – Support team salaries
$2,000 – Tools and overhead
$20,000 Total monthly
Investment Recovery Timeline
$35,000 investment ÷ $5,500 monthly savings = 6.4 months to full ROI
Year 1 net savings: $31,000 | Year 2 net savings: $66,000
Our ROI Guarantee
We guarantee 40% cost reduction or your money back. If your AI customer support system doesn’t deliver the promised results within 90 days of implementation, we’ll refund your Phase 3 investment.
Ready to Get Your Custom Investment Analysis?
Every business is unique. Get your specific ROI projection and investment timeline in our free 30-minute strategy call.
What you’ll get in our consultation:
- Analysis of your current support costs and workload
- Custom ROI projection based on your specific metrics
- Recommended automation priorities for maximum impact
- Clear timeline and investment breakdown
- No-obligation assessment of automation feasibility